Messages

[What settings do I need to enter into my FTP client?]

What settings do I need to enter into my FTP client?

When using FTP, the following settings are required:

    Username:  yourdomainname.com (or your assigned username from your Welcome email)
    Password:  (your chosen password here)
    Server address: ftp.yourdomainnamehere.com (replace yourdomainnamehere.com with your actual domain name and extension or use server IP address)
     
Note: Linux servers are CaSe SeNsItIvE.

[How do I know my website is active?]

How do I know my website is active?

When active and ready, you should see a default page or parked page generated by the server.  This means the link up between your domain name and your webspace is complete and ready to display your web site.  From the time you set your Nameserver Settings, allow up to 48 hours for the new settings to become fully effective.

You can use any FTP client software to upload your web files.

[How do I make a payment?]

How do I make a payment?

Payments are made through our secure Account Management area called myHostNed. It's the place to manage things like your recurring payments, support requests, and package subscriptions for domain names and hosting. The most popular payment methods are credit card and PayPal. Here's how to get started:

First log in to the myHostNed system here. Then go to:

BILLING -> MY INVOICES



and then click on underlined the invoice description text to see the invoice details.



Review the invoice details, scroll down and CHOOSE PAYMENT METHOD and click PAY INVOICE.



That's it. You will receive a receipt for payment via email.

[Can I change my Payment Method?]

Can I change my Payment Method?

    Yes, we have the following payment types available for you:

    - Credit Card Auto-Bill (Recommended)
    - Credit Card Auto-Invoice
    - PayPal Auto-Invoice

    With Auto-bill, your account is charged automatically on the renewal date and a receipt is sent to your contact email address.  This method ensures payment is made on time and ensures maximum uptime for your domain.

    With Auto-Invoice, an electronic invoice is sent to your contact email 10 days prior to renewal date.  (Note:  Make sure you keep your contact information up to date, otherwise you may fail to receive the reminder to make the payment resulting in site suspension, late-payemt fees, or termination!)

    To change your Payment Method, log in to the Client Portal at https://my.hostned.com/ce/index.php?fuse=home&view=login then go to BILLING -> EDIT PAYMENT METHOD.

Now you can change between credit card and PayPal and also update your credit card expiration date

[What is a support ticket and how do I open one?]

What is a support ticket and how do I open one?

A support ticket where you submit a request for technical support.  It is our primary method of support for issues that are not public (addressed here in the Community).  You can use it for sales and general questions as well.

To open a support ticket, go to myHostNed and log in there.  In the SUPPORT section choose SUBMIT TICKET.

[What is SSL?]

What is SSL?

Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a public key to encrypt data that's transferred over the SSL connection. All major web browsers (Internet Explorer, Firefox, Google Chrome, Opera, etc.) support SSL technology, and many Web sites use the protocol to safely transmit confidential information, such as credit card numbers.

[Does HostNed provide SSL?]

Does HostNed provide SSL?

Yes, our servers support SSL technology.  Some plans are standard with this and some are additional option.

[I want to use a third-party shopping cart, does HostNed support this?]

I want to use a third-party shopping cart, does HostNed support this?

Yes, we support most shopping cart programs available today.

[How do I transfer my account to someone else?]

How do I transfer my account to someone else?

You can transfer your account to a different person/party at any time.  First you will open a support ticket at https://my.hostned.com stating your intention to transfer the account.  We will require the receiving party's contact information.  Our support team will handle the rest for you.

[How do I cancel my account?]

How do I cancel my account?

To cancel, open a Support Ticket  and specify your request to cancel.  Be sure to cancel at least one week prior to recurring billing date to ensure you are not charged again (especially for domain names which are non-refundable).

[How do I renew my account?]

How do I renew my account?

    All web hosting accounts are set to automatically renew.  For billing, one of the following Billing Methods will apply to you.

    Auto-Invoice - (2CO Credit Card or PayPal) An invoice will be sent to your contact email 10 days prior to renewal date.  The invoice will contain instructions for making the payment online.
    Auto-Bill - (Credit Card) The funds will be automatically charged to your account on the renewal date.

    You may change your Billing Method in the BILLING section or by request via support ticket https://my.hostned.com/ce/index.php?fuse=home&view=login

Got it.  Thank you and have a great day. 

That is certainly not normal.  Post the ticket number here and I will have Support Tech look into the issue.

Every support ticket is unique.  Depending on the situation some take longer than others but replies typically are given within a couple hours.

Well, I have to say signup was easy, VERY EASY and the GETTING STARTED wizerd appears to be friendly and intuitive.  Here is more info from them:
================
How Shopster Works:

Shopster lets you sell on your website and e-Commerce store, list on eBay, list on other sites, and list your products on the virtual warehouse for other e-Commerce stores to sell for you. And you save time because you can manage everything from one convenient spot. Start making money with Shopster today.

With Shopster You Can:

    * Build your own custom website and e-Commerce store
    * Sell on eBay
    * Post your products to other sites like Overstock, Amazon, and Shopping Comparison sites
    * All that, plus you can also add your own inventory to Shopster for others to sell

Step 1:
Build your website and e-Commerce store with our easy to use custom store builder

Step 2:
Visit our 1.5 million product virtual warehouse, make connections, and add suppliers' products to your Network

Step 3:

   1. Start selling your virtual inventory on your e-Commerce store
   2. List products on eBay
   3. List products on Overstock, Amazon, and Shopping Comparison sites
   4. List your products in the virtual warehouse and have other e-Commerce stores sell them for you

Step 4:
One easy process: you sell a product, receive the order and shipping information, and get paid. Then place the order with your supplier and they ship it to your customer.

Success!
You've made a sale, one of many to come!