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My support tickets is taking more than 3 days to resolve...

Started by Daniel, January 21, 2011, 08:51:48 PM

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Daniel

January 21, 2011, 08:51:48 PM Last Edit: January 23, 2011, 09:36:40 AM by Daniel
How long does the resolution of a support ticket usually take?

My support tickets is taking more than 3 days to resolve...

Dynaweb

#1
January 23, 2011, 09:22:57 AM
Every support ticket is unique.  Depending on the situation some take longer than others but replies typically are given within a couple hours.

Daniel

#2
January 23, 2011, 09:34:46 AM
It is going to 5 days now. And it should be just a couple of chmods...

Dynaweb

#3
January 23, 2011, 09:52:08 AM
That is certainly not normal.  Post the ticket number here and I will have Support Tech look into the issue.

Dynaweb

#5
January 23, 2011, 12:18:56 PM
Got it.  Thank you and have a great day.  :D
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