Print Page - My support tickets is taking more than 3 days to resolve...

Title: My support tickets is taking more than 3 days to resolve...
Post by: Daniel on January 21, 2011, 10:51:48 PM

How long does the resolution of a support ticket usually take?

My support tickets is taking more than 3 days to resolve...

Title: Re: My support tickets is taking more than 3 days to resolve...
Post by: Dynaweb on January 23, 2011, 11:22:57 AM

Every support ticket is unique. Depending on the situation some take longer than others but replies typically are given within a couple hours.

Title: Re: My support tickets is taking more than 3 days to resolve...
Post by: Daniel on January 23, 2011, 11:34:46 AM

It is going to 5 days now. And it should be just a couple of chmods...

Title: Re: My support tickets is taking more than 3 days to resolve...
Post by: Dynaweb on January 23, 2011, 11:52:08 AM

That is certainly not normal. Post the ticket number here and I will have Support Tech look into the issue.

Title: Re: My support tickets is taking more than 3 days to resolve...
Post by: Daniel on January 23, 2011, 11:55:52 AM

7153

Title: Re: My support tickets is taking more than 3 days to resolve...
Post by: Dynaweb on January 23, 2011, 02:18:56 PM

Got it. Thank you and have a great day. :D

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