Experiencing an "Account Suspended" message on your website? Don't panic! This article explains the most common reasons for account suspensions on HostNed's platform and what you can do to quickly resolve the issue.
Common Reasons for Suspension- Overdue Invoice: The most frequent reason. If your payment didn't process on time, the system may automatically suspend your hosting.
- Exceeded Bandwidth or Disk Quota: Your website may have grown or experienced a traffic spike that exceeded your plan's limits.
- Malware or Hacked Files: If malicious scripts are detected, the account may be suspended to prevent damage or blacklisting.
- Spam or Email Abuse: Sending unsolicited or mass email can trigger automatic suspension due to abuse prevention policies.
- Violation of Terms of Service (ToS): Activities such as hosting pirated content, phishing pages, or other prohibited material.
How To Resolve a Suspension- Check for Email Notices: We usually send an email with the reason and next steps. Look in your inbox and spam folder.
- Log in to the Client Portal: Visit https://my.hostned.com/ (https://my.hostned.com/) to check your billing and account status.
- Contact Support If Needed: If you're not sure why your account is suspended, please open a support ticket (https://my.hostned.com/support/) and we'll be happy to clarify.
What Happens During Suspension?| Service | Effect |
| Website | Displays a suspension notice |
| Email | May stop working (especially if DNS is affected) |
| FTP / File Access | May be limited or disabled |
How To Prevent Future Suspensions- Enable auto-pay or set calendar reminders for upcoming invoices
- Keep your billing and contact info up to date
- Monitor bandwidth and disk usage in cPanel or Plesk
- Secure your website and keep software/plugins updated
- Avoid sending bulk email or use verified mail services for campaigns
Still Need Help?We're here for you! Visit our support contact form here (https://www.hostned.com/contact-us/)
or open a support ticket (https://my.hostned.com/index.php?fuse=support&controller=ticket&view=submit) and we'll assist you promptly.