Messages

[How do I set my nameservers for my domain name?]

How do I set my nameservers for my domain name?

To change the NameServer settings on your domain name, you must log in to the site of your Domain Name Registrar. If your domain name is registered through DomainsNed, you can use these specific instructions below; otherwise, if you are with Godaddy, Register.com or elsewhere, you can use this as a general guide or contact your registrar for specific instructions.

LOGGING IN AT DOMAINSNED.COM AND CHANGING NAMESERVER SETTINGS
___________________________________________________

   1.      Go to http://www.domainsned.com (or wherever you have your domain registered)
   2.      Click My Account and log in there.
   3.      Select Domains and in the row of your domain on the right side click the Launch button.
   4.      You are now on the
Domain Details page.  Click the button Nameservers then click Set Nameservers.  (Note: You may need to unlock the domain first)
   5.      Once there, ensure that the option "I have specific nameservers for my domains." is selected and now REPLACE the current nameservers with the new ones (provided in your Welcome Email*) and click the Save button.  (Don't forget to re-lock the domain name if applicable).


* Most HostNed services use the nameservers YIN.SSL1.US and YANG.SSL1.US
** Nameserver changes can take up to 48 hours to become effective.

[How do I upload files to my website?]

How do I upload files to my website?

There are a few different ways to upload files to your website.  The most popular way is to use FTP or the File Manager within your server control panel (cPanel or Plesk).  This way is best for uploading single files or making quick/minor edits.

Using an FTP (File Transfer Protocol) program, (CuteFTP or FileZilla for example *) to gain access to your website is very easy. You already chose a password for your ftp when you registered. This FTP password is needed every time you upload files to your server (most FTP programs allow you to store your username and password in memory. This saves you from re-entering them every time you want to upload files.)

    The FTP settings should be in a format like this:
    server address = ftp.yourdomainname.com
    username = yourdomainname.com (or your specific username assigned to you) (see your "Welcome" email if you forgot.*)
    password = (your chosen password) (verified in your "Welcome" email*)

    * The Welcome email can be viewed by you any time by going to the myHostNed area under Client Profile > Welcome Email or you can go directly to the Settings Generator page at http://hostned.com/setup/ce/

Once the FTP account is opened with your FTP program, you need to make sure you upload all your main files (index.htm, etc.) to the directory named "public_html" or "httpdocs" or "www" or similar (depending on which server). These folders are located in the root of the server space. DO NOT UPLOAD YOUR FILES IN THE SERVER ROOT, they will not be seen on the internet. If you need further help please consult your manual or help option for your ftp program.

* Some free FTP programs are available for download at http://download.com. We recommend Filezilla.

* FTP Live is available for convenience (such as when traveling) or for making minor edits.

[I ordered a web hosting account yesterday, but I am unable to view the site at http://mydomainname.com nor am I able to FTP into the server at ftp.mydomainname.com - What could the problem be?]

I ordered a web hosting account yesterday, but I am unable to view the site at http://mydomainname.com nor am I able to FTP into the server at ftp.mydomainname.com - What could the problem be?

This could be due to a couple of reasons:

1) You have not yet set your Domain Nameserver Settings.
2) The Domain Nameserver Settings have not yet taken effect - they can take up to 48 hours.  For instructions on changing your DNS server settings, see the Domain Names / DNS section.

[What settings do I need to enter into my FTP client?]

What settings do I need to enter into my FTP client?

When using FTP, the following settings are required:

    Username:  yourdomainname.com (or your assigned username from your Welcome email)
    Password:  (your chosen password here)
    Server address: ftp.yourdomainnamehere.com (replace yourdomainnamehere.com with your actual domain name and extension or use server IP address)
     
Note: Linux servers are CaSe SeNsItIvE.

[How do I know my website is active?]

How do I know my website is active?

When active and ready, you should see a default page or parked page generated by the server.  This means the link up between your domain name and your webspace is complete and ready to display your web site.  From the time you set your Nameserver Settings, allow up to 48 hours for the new settings to become fully effective.

You can use any FTP client software to upload your web files.

[How do I make a payment?]

How do I make a payment?

Payments are made through our secure Account Management area called myHostNed. It's the place to manage things like your recurring payments, support requests, and package subscriptions for domain names and hosting. The most popular payment methods are credit card and PayPal. Here's how to get started:

First log in to the myHostNed system here. Then go to:

BILLING -> MY INVOICES



and then click on underlined the invoice description text to see the invoice details.



Review the invoice details, scroll down and CHOOSE PAYMENT METHOD and click PAY INVOICE.



That's it. You will receive a receipt for payment via email.

[Can I change my Payment Method?]

Can I change my Payment Method?

    Yes, we have the following payment types available for you:

    - Credit Card Auto-Bill (Recommended)
    - Credit Card Auto-Invoice
    - PayPal Auto-Invoice

    With Auto-bill, your account is charged automatically on the renewal date and a receipt is sent to your contact email address.  This method ensures payment is made on time and ensures maximum uptime for your domain.

    With Auto-Invoice, an electronic invoice is sent to your contact email 10 days prior to renewal date.  (Note:  Make sure you keep your contact information up to date, otherwise you may fail to receive the reminder to make the payment resulting in site suspension, late-payemt fees, or termination!)

    To change your Payment Method, log in to the Client Portal at https://my.hostned.com/ce/index.php?fuse=home&view=login then go to BILLING -> EDIT PAYMENT METHOD.

Now you can change between credit card and PayPal and also update your credit card expiration date

[What is a support ticket and how do I open one?]

What is a support ticket and how do I open one?

A support ticket where you submit a request for technical support.  It is our primary method of support for issues that are not public (addressed here in the Community).  You can use it for sales and general questions as well.

To open a support ticket, go to myHostNed and log in there.  In the SUPPORT section choose SUBMIT TICKET.

[What is SSL?]

What is SSL?

Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a public key to encrypt data that's transferred over the SSL connection. All major web browsers (Internet Explorer, Firefox, Google Chrome, Opera, etc.) support SSL technology, and many Web sites use the protocol to safely transmit confidential information, such as credit card numbers.

[Does HostNed provide SSL?]

Does HostNed provide SSL?

Yes, our servers support SSL technology.  Some plans are standard with this and some are additional option.

[I want to use a third-party shopping cart, does HostNed support this?]

I want to use a third-party shopping cart, does HostNed support this?

Yes, we support most shopping cart programs available today.

[How do I transfer my account to someone else?]

How do I transfer my account to someone else?

You can transfer your account to a different person/party at any time.  First you will open a support ticket at https://my.hostned.com stating your intention to transfer the account.  We will require the receiving party's contact information.  Our support team will handle the rest for you.

[How do I cancel my account?]

How do I cancel my account?

To cancel, open a Support Ticket  and specify your request to cancel.  Be sure to cancel at least one week prior to recurring billing date to ensure you are not charged again (especially for domain names which are non-refundable).

[How do I renew my account?]

How do I renew my account?

    All web hosting accounts are set to automatically renew.  For billing, one of the following Billing Methods will apply to you.

    Auto-Invoice - (2CO Credit Card or PayPal) An invoice will be sent to your contact email 10 days prior to renewal date.  The invoice will contain instructions for making the payment online.
    Auto-Bill - (Credit Card) The funds will be automatically charged to your account on the renewal date.

    You may change your Billing Method in the BILLING section or by request via support ticket https://my.hostned.com/ce/index.php?fuse=home&view=login

Got it.  Thank you and have a great day.