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#41
Linux Hosting / Is the Ticket System working?
Last post by Daniel - January 09, 2015, 08:26:39 PM
Hello,

I have raised two support tickets one this Wednesday and one this morning. Both are there and are "in progress" but there has been no reply yet.

Something is eating up my allocated disk space and I can't see what it is.

Now I'm receiving:

Disk quota exceeded

messages.

And  I'm not receiving a response from the support department. What should I do?

Daniel
#42
Email and Webmail / How To Enable SpamAssassin In ...
Last post by Dynaweb - January 06, 2015, 02:44:49 AM
If you are looking for a way to lessen the amount of unwanted SPAM messages to your inbox, SpamAssassin can be a great help.

What is SpamAssassin?

It is a sophisticated email filtering system that uses an array of techniques to detect and filter incoming SPAM from your Inbox.

Here is how to get SpamAssassin set up in your Cpanel.

1) Log in to your Cpanel
2) Navigate to EMAIL - APACHE SPAMASSASSIN
3) Click the button "ENABLE APACHE SPAMASSASSIN"

SpamAssassin is now enabled on your domain for all email boxes.  All detected incoming SPAM will now be prepended in the SUBJECT line with the label "***SPAM***".  This will be useful in noticing and deleting unwanted messages.

You may want these messages automatically routed out of the inbox to reduce initial clutter and eyesore.  If so, give it a try by clicking the button "Enable Spam Box".

Now a new folder is created in your email accounts named "Spam" and all detected SPAM will go there automatically :)

No other SA configurations should be necessary.

NOTICE:  As with any kind of technology that uses pattern recognition (like anti-virus), there is a small chance of false positives.  There is a small chance that legitimate emails will be labeled and make it into your Spam folder, therefore we do not recommend using the Auto-Delete option.  Always take a look at the Spam folder before deleting it's contents.
#43
Frontpage / Re: Support For FrontPage on C...
Last post by Dynaweb - December 04, 2014, 05:24:11 PM
Just an update to FrontPage Server Extensions.  For maximum security and performance, we no longer provide or support FPSE in any way. (You still can use the software Expression Web in FTP mode)
#44
Domain Names and DNS / How To Preview A Domain Prior ...
Last post by Dynaweb - July 31, 2014, 09:33:57 PM
If you want to preview your new domain before going live by setting the nameservers, there is a pretty easy way to do this.

You need to edit your "hosts" file on your computer.
On Windows systems (7 and 8) the hosts file is found at
    c:\windows\system32\drivers\etc\hosts
Be advised that you may need to allow viewing of hidden system files.
Edit that file in notepad (or Notepad++) AS ADMINISTRATOR.

Add the line as follows:
<server_ip_here>     <domainnamehere> www.<domainnamehere>
(Replace <server_ip_here> with the IP address of the web server, and replace <domainnamehere> with the new domain name you want to preview.

Once saved, restart the web browser and there you go!


More info and details can be found here
http://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/
#45
Announcements / Beware Of Domain Transfer Scam...
Last post by Dynaweb - June 29, 2014, 05:27:55 PM

One of our clients today alerted us to a Scam email they received from a shady company named Domain Registry of America.  They are trying to trick domain owners into transferring domain names to them while pretending to be associated with reputable companies like HostNed and Godaddy.

BE ADVISED, DO NOT REPLY TO THIS COMPANY AND NEVER GIVE THEM ANY MONEY OR INFORMATION

Here is the contents of that email from "Domain Registry of America"
========================================

Hello, [client_name],

The transfer and renewal of your domain name, [domain_name].com has NOT been completed.  This may be because:

A) You did not receive or respond to the transfer authorization email sent to you by your current registrar, GODADDY.COM, LLC at [email_address].

B) Your domain name has passed the expiration date of [date]

C) You may have already renewed with your current registrar: [current_host]

Solution:
- We suggest that you renew with your current registrar for 1 year and then contact us toll free at 1-866-434-0212, so that we may discuss your options.
- Call your current registrar, [current_host] and renew with them to avoid losing your domain name, if you have not already renewed.
- Please note you are only required to renew for a 1 year term, you current registrar may urge you to renew for 2 or more years but you are not required to do so.



Transfer Department
Domain Registry of America
Toll free 1-866-434-0212 or for International Callers, dial +1(905)479-2533

Please have your Domain Registry of America order number (#12345678) ready when calling.

==============================================

I have also seen these scammers send snail mail to domain owners under the same subject.
#46
Announcements / Re: Account Password - LOGIN -...
Last post by Dynaweb - June 29, 2014, 05:20:09 PM
The Client Portal http://my.hostned.com will be the place to receive support for your account specifically.  If you do not have the password for that, use the "Forgot your password" link under the login area.

If you require further help, please use the CONTACT US button on the upper right of our site http://hostned.com

Thank You!
#47
Email and Webmail / What Ports Should I Use For Em...
Last post by Dynaweb - June 03, 2014, 12:07:46 PM
Personally I use webmail (RoundCube is my fave [edit June 2018: I am really liking RainLoop and using that more these days] ) almost exclusively.  But if you are using an email program installed on your device or desktop computer, you will need to set up the connection ports.

Below are the connection ports to use on Cpanel hosted accounts, please note that Plesk or Windows may be different:

EMAIL PORTS:

INCOMING (IMAP)

    993 (for SSL/TLS) (*Recommended)
    143 (for PlainText/StartTLS)

INCOMING (POP3)

    995 (for SSL/TLS) (*Recommended)
    110 (for PlainText/StartTLS)

OUTGOING (SMTP)

    465 (for SSL/TLS) (*Recommended)
    25  (for PlainText/StartTLS)
    587 (for PlainText/StartTLS)


* Recommended options provide the best security and performance.
Note: When using SSL/TLS connection (recommended) be sure to choose "accept all certificates" option.  That process is different for depending on which mail program is being used.
If you continue to receive "Certificate" related errors, you may need to add SSL to your domain. We HIGHLY recommend this for a variety of reasons, including new SEO rules in Google search results. To add SSL (HTTPS) to your domain, contact us for pricing:
#48
Announcements / Account Password - LOGIN - Nee...
Last post by lspeters13 - May 21, 2014, 08:52:18 PM
I have lost the use of frontpage extensions...I read the news...sad but I'm surviving!

I tried to ftp my site (www.sigmanbottle.com) but I need a login and password and the one I used for frontpage extensions does not work...

I used every login and password to get on to my control panel and nothing works...

I cannot open a ticket because you need a login and password to open a ticket...

there is no chat available on hostned anymore (I've been using hostned since they had a chat window)

I need hostned help...HELP!
#49
Frontpage / Frontpage HTTP Support Dropped...
Last post by Dynaweb - February 27, 2014, 10:53:07 AM
For those users still hanging on to Frontpage, the outlook is not looking good.  I really have pushed for this technology (Frontpage Server Extensions or FPSE for short) -- to keep it here at HostNed for as long as possible.  What a struggle it has been!  Microsoft stopped supporting it in 2004 and full-on dropped it in 2006, but since we were operating on Server 2003, we were able to keep it up and functioning for 7 years additional.  Now that we have been forced to upgrade to Server 2012 (by MS just like dropping of Win XP), FPSE just is not wanting to work compatibility-wise.  I know the techs have been trying diligently to fit the square peg into the round hole, but it is just not going to work for us.

I understand how frustrating it can be.  HostNed started with 100% Frontpage support back in 2000. Last year our Linux servers lost Frontpage support and many users were disappointed. Personally, I was a user of Frontpage until last year, so I am part of the club. It was a wonderful product for the end user, although from a back-end admin perspective it has been riddled with problems most of it's history. There are more points I could make about trusting Microsoft, but no need to get into that now.

So we are left here in our current situation.  As a solutions provider, HostNed wants to help you maintain the web the way you need it.  I will present to you three options for proceeding:


1) You can still use Frontpage (or Expression Web) to connect to your site using the FTP method (as opposed to the HTTP method).  Using this method still "works" but fancy functionality is lost -- shared borders, web forms (which I know you are currently reliant upon), and other things.  This is a good option for maintaining the current look site structure, but it can be tricky programming back in the shared borders and web forms using pure PHP as would be necessary.  Since you are not too entirely savvy with programming, you would need to hire us (or your favorite programmer) to assist you with that. For more information on connecting to your webspace using Frontpage FTP method, see here http://my.hostned.com/forum/frontpage/using-ftp-to-publish-with-frontpage/

2) You can use our Web Presence builder (Sitebuilder, click here for demo) that we offer.  This is a great option for less savvy users as it provides a very Frontpage-like web-based interface to build and maintain the website.  It is a professional level solution and costs a bit more for the licensing (currently $11/mo covers the entire package including hosting and domain name).  Mail forms are created with no technical knowledge necessary.  You may still want to hire us (or your favorite programmer) to transition a current website over to this platform, but from there maintaining it is pretty easy and required no special software -- everything is maintained on the back-end by us.

3) You can choose to use a popular CMS (content management system) like Wordpress.  Creating websites using Wordpress is the latest trend in webmastering.  It is not as simple a solution as option 2, but with a bit of learning it can be used to build powerful websites.  You may still want to hire us (or your favorite programmer) to transition a current website over to this platform as well.  Maintaining and making changes can be tricky, but for moderately savvy users it can work quite well.

For more info or specific questions, contact us.
#50
Advertising Boards / HostNed Coupon: 10% Off Any Or...
Last post by Dynaweb - February 27, 2014, 12:20:18 AM
I see you have found the coupon  8) Good for you!

10% Off Any Order. Limited time only so act soon.
Enter this coupon code at checkout:
10OFFTHXHN