Question: My HostNed account was recently suspended and has now been reactivated. However, when I visit my website, I'm still seeing the old content (like the Plesk or cPanel default page) instead of my actual website. Why is this happening?
Answer: This issue is most commonly caused by your web browser storing an older version of the website in its cache. Even though your website files are now live on our servers, your browser might be displaying the previously saved version. This is a normal behavior designed to make browsing faster, but it can sometimes lead to displaying outdated content after changes or service interruptions.
Here are the steps you can take to resolve this:
1. Perform a Hard Refresh (Force Reload):This forces your browser to bypass its cache and request the latest version of the page directly from our server.
- Windows/Linux (Chrome, Firefox, Edge): Press Ctrl + Shift + R or Ctrl + F5 while on your website.
- Mac (Chrome, Safari): Press Cmd + Shift + R while on your website.
2. Clear Your Browser's Cache and Cookies:If a hard refresh doesn't work, you may need to clear your browser's stored files and cookies for your website. Here's how to do it in some popular browsers:
- Google Chrome:
- Click the three vertical dots (the "Customize and control Google Chrome" menu) in the top-right corner.
- Hover over More tools and then click Clear browsing data.
- At the top, select a Time range. To clear everything, choose All time.
- Make sure the boxes next to Cookies and other site data and Cached images and files are checked.
- Click the Clear data button.
- Mozilla Firefox:
- Click the three horizontal lines (the "Menu" button) in the top-right corner.
- Click Options.
- Select Privacy & Security on the left sidebar.
- In the "Cookies and Site Data" section, click Clear Data....
- Make sure the boxes next to Cached Web Content and Cookies and Site Data are checked.
- Click Clear.
- Microsoft Edge:
- Click the three horizontal dots (the "Settings and more" menu) in the top-right corner.
- Go to Settings.
- Select Privacy, search, and services in the left sidebar.
- Under "Clear browsing data," click Choose what to clear.
- Select a Time range (e.g., "All time").
- Make sure the boxes next to Cached images and files and Cookies and other site data are checked.
- Click Clear now.
- Safari (Mac):
- Click Safari in the menu bar, then select Preferences.
- Go to the Privacy tab.
- Click Manage Website Data....
- Find your website in the list, select it, and click Remove. You can also click Remove All, but be aware this will clear data for all websites.
- Click Done.
3. Try Incognito/Private Browsing Mode:Opening your website in a private or incognito window bypasses your browser's existing cache and cookies.
- Chrome: Click the three vertical dots (menu) > New Incognito window.
- Firefox: Click the three horizontal lines (menu) > New Private Window.
- Edge: Click the three horizontal dots (menu) > New InPrivate window.
- Safari: Click File > New Private Window.
If your website loads correctly in a private window, it strongly indicates that the issue is with your browser's cached data in your regular browsing session.
4. Restart Your Browser:After clearing your cache and cookies, close and reopen your web browser completely.
5. Restart Your Computer and Router (Less Common):In some rare instances, a local network issue or a persistent cache within your operating system might be involved. Restarting your computer and your internet router can sometimes resolve these unusual cases.
If the issue persists after trying all these steps, please don't hesitate to contact our support team, and we'll be happy to investigate further.