CP2 Server Maintenance

[Dynaweb]

Posted On: 14 Mar 2010 11:50 AM
We're going to have to plan an emergency maintenance on the node in order to get this fixed permanently - we'll notify you once we have the maintenance time scheduled.


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Tudor Damian
Tech Support Specialist

[Dynaweb]

In regards to server in availability yesterday, the datacenter deemed it necessary to perform emergency/immediate upgrades on the node and the kernel prior to our scheduled maintenance window of midnight.  This resulted in in-availability of services without notice for some users.  Although we are very upset about this decision, we are confident that the datacenter techs do have the long term performance in mind for us all.  We apologize for the lack of notice and thank you for your patience and understanding while they get these networking issues resolved.

[dgwest7]

Is it this server maintenance that has affected my access for the last few days. In fact in the last two or three weeks, there have been continuous periods of 'No server available'.
I'm using version 6.91, in Kunming, Yunnan

Is there anything I can do to resume normal service?

Best regards

David

[Dynaweb]

Yes, the fluctuating availability over the past week was the symptom  that initiated the maintenance.  The service is completely repaired now and we have all positive reports.  If you still have issue it may be for some different reason (domain name expiration, nameserver setting, etc...) then I suggest openning a support ticket for that.  Have a good day all!   

[dgwest7]

I would love to open a support ticket, but I can't access anything for long enough. Server availability appears for about 30 seconds every hour. This is the only Dynaweb site I can access

Best regards

David

[Dynaweb]

That is odd.  There are no server problems today.  Are you going to https://my.hostned.com/   ??

[dgwest7]

Yes - I got here via https://my.hostned.com/

I tried again this morning, and was able to see 33 seconds of YouTube video before data transfer ceased. This has been the case for the last two weeks - no change as far as I can see.
I can't find anywhere to open a ticket
Thanks for responding

Best regards

David

[Dynaweb]

Go ahead and post the link here (for the vid file) and we can test it out.

[dgwest7]

 Japanese Surrender
http://www.youtube.com/watch_popup?v=vcnH_kF1zXc&feature=player_embedded

It's not this video specifically - it's every site.
My own website is on Google Sites and I get about 30 seconds of access there too before it ceases.
Thanks for helping

David

[Dynaweb]

Sure David.  It does not appear that you are a customer of HostNed, but thats OK we can try to help you anyways.  Can you tell me a little about your network there? 

What is your Operating System (XP, Vista, Mac, etc..)?

Are you behind a router (Linksys, Netgear, etc...)?

Who is your ISP?

Also include any other details that you think might be helpful.

[dgwest7]

I use Vista, my ISP is China telecom (I think), just a private single home small system with no networks or routers.

Everything was working fine until a few weeks ago.

Sorry if I've pirated the software - I thought it was free - given to me by a friend.

Quite often when searching for a server, I get the message "No server available at this time" - this area is he backwoods of China - Yunnan - maybe there are not many servers available? Is that logical?

Best regards

David

[Dynaweb]

Are you new there in China?

I do not know anything about the software.  It is not ours so it is not an issue.  Our servers here at HostNed are not the issue either.

The problem you are having is most likely stemming from your ISP or from "The Great Firewall" there in China.  I know they block servers from outside China that the government there deems inappropriate -- which is extremely liberal and encompasses things like the video you presented (war footage) or news items that are critical of the party.

[dgwest7]

Hello,

It appears that I may have come to the wrong place. I am talking about Freegate, which I believe uses Dynaweb servers. Freegate is a product to get around the Great Firewall.
I have been in China for five years, and previously used Tor, which is now far too slow - I switched to Freegate about a year ago.

Sorry if I have wasted your time.

Best regards

David

[Dynaweb]

No problem and good luck to you.  That company Dynaweb must be a similarly named as our parent company DynaWeb Designs