How Do I Contact Support?

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How Do I Contact Support?

At HostNed, we understand the importance of prompt and efficient support. That's why we've made it easy for you to reach out to our expert support team whenever you need assistance.

To contact our support, simply log in to your HostNed Client Area at https://my.hostned.com/ce/. This powerful client portal provides a centralized location for managing your hosting services and accessing our support and billing systems.

Once logged in, follow these steps to open a new support ticket:

• Click on the "Support" tab in the top navigation menu.
  
• Select "Submit a Request" from the dropdown menu.
  
• Choose the appropriate department for your issue (e.g., Billing, Technical Support, etc.).
• Provide a descriptive subject and detailed explanation of your problem or query.
  
• Attach any relevant files or screenshots that could help our team better understand and resolve your issue.
• Click "Submit" to open your new support ticket.
  

Our dedicated support team monitors incoming tickets around the clock, ensuring prompt response times. You'll receive email notifications keeping you updated on the status of your ticket, including any responses or requests for additional information from our support staff.

At HostNed, we're committed to providing exceptional service and ensuring your hosting experience is smooth and hassle-free. We get you the answers straight away, so there is no needless back-and-forth. Support is not outsourced nor are you directed to AI chat bots. We are real help that is helpful.

Don't hesitate to reach out to our support team whenever you need assistance – we're here to help!