Topic: My support tickets is taking more than 3 days to resolve... (Read 1027 times)

Daniel · « **on:** January 21, 2011, 10:51:48 PM »

How long does the resolution of a support ticket usually take?

My support tickets is taking more than 3 days to resolve...

Dynaweb · « **Reply #1 on:** January 23, 2011, 11:22:57 AM »

Every support ticket is unique. Depending on the situation some take longer than others but replies typically are given within a couple hours.

Daniel · « **Reply #2 on:** January 23, 2011, 11:34:46 AM »

It is going to 5 days now. And it should be just a couple of chmods...

Dynaweb · « **Reply #3 on:** January 23, 2011, 11:52:08 AM »

That is certainly not normal. Post the ticket number here and I will have Support Tech look into the issue.

Daniel · « **Reply #4 on:** January 23, 2011, 11:55:52 AM »

Dynaweb · « **Reply #5 on:** January 23, 2011, 02:18:56 PM »

Got it. Thank you and have a great day.

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